Payment:

What kind of payment do we accept?

Paypal

For the small order we prefer to accept Paypal payment. Payment with confirmed mailing address and optional verified buyer status will help your order to process faster.

1.Gamevive accepts paypal with verified status and confirmed address. If there were any issues with the paypal account, you may be asked to provide additional information as a verification. Such as ID card scanning or driver's license scanning. That will help us to make the transaction fast, easy and safe, and also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

2.Gamevive will be always sending a confirmation email to your paypal email box at your first order on our site, we need you to reply us directly to confirm that you are the holder of the paypal account.

3.PayPal payments funded by EChecks may take up to 5 business days (or even longer) to clear. If your payment is uncleared , please check your paypal email box, you will get a receipt from us. Please read and reply it according to the request in the letter.

4.Gamevive takes fraud very seriously. We receive thousands of dollars in fraudulent payments from PayPal accounts every month. We work closely with local and federal police agencies to help apprehend these criminals.

5.Please always include your billing address with PayPal payments

Click to learn how to use paypal payment.

Western Union

For bulk order, we prefer to accept western union. You will get 5% discount for WU payment.

Click to learn how to use Western Union payment.

Delivery:

About Gold delivery

Face-To-Face Trade

1.Delivery is estimated to be made from 1 - 12 hrs once we have confirmed that you are in the game.

2.Please contact our Live Support once you are ready to login to the game. We will be sourcing the gold for your order immediately.

Mail

1.Please confirm the delivery status within 5 hours after delivery, or we will consider the goods is received and no compensation will be made.

2.We will send you your currency to the character specified in the order details from 1 - 12 hrs once your order is processed. You will receive an email notification from us once delivery has been made. Please log on to your character immediately afterwards to pick up your gold. Thanks!

3.Kindly Ensure character name you provided is 100% accurate. We do not redeliver any orders sent to the wrong character.

About Power Leveling service

1.As a service provider, Gamevive takes pride on the fact that we always give the best we can to your fellow members. Providing professional, secure and efficient Power Leveling Services, all you have to do is sit back and relax while we do all the hard work for you.

2.Once your order passes verification, it is instantly submitted to our professional Power Leveling team and queued. Work on your account will start within 2 -12 hours after submission and will be completed within the ETA stated. We do not change your account's password before, during or after the course of leveling.

3.Any question just contact our 24/7 live help!

4.Before take power leveling service, please Read Terms of Use first

About Account order

1.We will send information of your account to your paypal email box if order and payment passed verification.

2.Reply the confirmation to us via your paypal email box.

3.Please change the password and the email and then reply us a confirmation mail if everything goes fine

About CD Key delivery

1.All CD Key / Time Card / Game Points are delivered in the form of 'Soft-Pins'. Get your WOW CD Keys, WOW Time Cards, PlayNC / NCSOFT Game Time Cards instantly.

2.As soon your order passes verification, the 'Soft-Pin' will be delivered instantly via E-mail, made available to you in a picture format.

3.Every code we receive, sell, and distribute is valid. Unfortunately, errors in transmission do crop up some time. We will work with you to resolve the rare occurrence as soon as possible. For all issue with game card that you have purchased from us, do not hesitate to contact our live help operator. We will resolved your issue within one (1) working day.

4.Important :CD Keys/ Time Cards/ Game Points sold are non-refundable nor exchangeable.

Safety

1. Is it safe for me to pay online?

It's safe. There is a link leading you to paypal page when you pay. The information that you should provide is for paypal but NOT for GameVive. So GameVive cannot get any information about your credit card or your password.

2. Is your leveling account safe?

The safety of your account is the chief concern for us. We will not use any cheat and exploit during the leveling. During the leveling, we will not let your account make following activities, such as Player-Kill, Steal, Verbal violence or any other unethical in-game activities.

3. Confidentiality

We have very strict internal policy to ensure that all information concerning your account will be confidential. We will never ask any vital information such as password question or password hint that will threat your account safety. Furthermore, your personal and character's information will be absolutely confidential. During the power-level process, our players will not talk to anyone in the game without your request.

Verification

All orders are subjected to further verification and this is done in the interest of our customers' security. Due to the nature of our business dealing with virtual items, purchases paid by Credit Cards and Paypal are more likely to be flagged for verification than other less risky payment options.

When creating an Gamevive account, please ensure that the following information is correct:

• E-mail address

• Billing address

• Telephone number

If an order is flagged for verification, an e-mail communication will be sent to the e-mail address.

Verification Guidelines

• Ensure that your e-mail address is always up to date, as all updates will be sent to the customer via e- mail.

• Ensure that your payment information is valid and regularly updated.

• Keep our e-mail address (seller@gamevive.com ) on your White List to ensure that our e-mails do reach you.

When sending additional information requested the following Identification is accepted :

• Identification Card

• Driver's license

Name, birth date and billing address to be shown.

Important: Please blank out other information that you deem sensitive.

We may request for additional documentation if we are unable to verify the order details due to communication barriers or outdated information. Documents can be sent in the form of a Fax or Scan. All documents received will remain private and confidential and used for verification purposes only.